Terms of Service

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These terms govern use of the MyHomeCrew platform by homeowners and service providers in South Africa.

1. The platform

MyHomeCrew connects homeowners with independent, verified service providers across plumbing, electrical, handyman, cleaning, gardening, painting, building, air conditioning, locksmith, and glazing services. MyHomeCrew is not the employer of any provider and is not a party to the service agreement between a homeowner and a provider.

2. Fixed pricing

Providers set their own prices upfront. The price shown at booking is the price charged, plus any disclosed callout fee.

3. Commission

MyHomeCrew charges providers a 15% commission on the value of each completed booking.

4. Payments

Payments are processed via Ozow instant EFT. Funds are held until the booking is marked complete.

5. Verification

Providers are ID-verified and background-checked before approval. This does not guarantee the quality of any specific job.

6. Cancellations

Bookings may be cancelled free of charge up to 2 hours before the scheduled time.

7. Governing law

These terms are governed by the laws of the Republic of South Africa.