Refund Policy
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Cancellations before the job starts
Full refund if cancelled more than 2 hours before the scheduled time. No refund for cancellations within 2 hours of the scheduled time, except where the provider fails to arrive.
Provider no-shows
If a provider does not arrive within a reasonable window of the scheduled time and does not communicate, the booking is fully refunded.
Disputed work
If completed work does not match what was booked, contact hello@myhomecrew.co.za within 48 hours with details. MyHomeCrew will review the booking, chat history, and photos where available before deciding on a partial or full refund.
How refunds are paid
Refunds are returned to the original Ozow payment method and typically reflect within 3–5 business days.